Customer Service
- Shipping & Delivery
- We aim to send orders within 24 hours of them being placed, and we do try to send orders made before 1pm the day they are made, but sometimes we are just too busy to do this.
- UK Orders
- £1 First Class orders usually arrive 1-2 days after they are sent.
- Europe / Worldwide
- Orders £3 Orders sent by airmail usually arrive within 10 working days of being posted but may take longer depending on the postal service and delays in Customs.
- Privacy & Security
- We will only contact you to let you know that your order has been sent, or in the case of any problems with your order. We never pass on any email addresses or any other details to anyone else. PayPal deal with all card transactions for us at their secure site, and we do not have any access to any of your credit card or debit card details.
- Returns & Replacements
- All items are checked and then sealed in a clear polythene bag before being despatched. Upon reciept of your order please check the item/s before removing them from the sealed bag. If at this point you are unsatisfied then please notify us and we will arrange for a refund, once the item/s have been returned to us by recorded delivery. All returns will be subject to a restocking fee (from £1.50 to £5.00 per item, depending on the sort of bar, as many are made to size specifically for your order), as well as the postage & packing costs. Any free body jewellery and boxes etc., must also be sent back before the order may be refunded. By opening the polythene bag you are accepting that you are satisfied with the item and do not wish to return it. If the bag is not opened and you do not like the bar when seen in real life, the same deductions apply (postage ,packing & re-stocking fees, as mentioned earlier, many bars are made to size specifically for your order, and if returned, these will need to have new bars fitted etc., as we will never sell a re-bar that has been returned.)
- We do not do exchanges, swaps etc., just because you either don’t like the bar, or it is the wrong size, for very obvious health reasons , we do not accept returns on any items that the seal has been broken on the bag. We try very hard to show all items as clearly as possible from several angles so you can see exactly what they look like.
- If a package is returned to us by royal mail because we have been given the incorrect address on the order form we will need additional payment before sending it to you again at the correct address, and if you then decide that you do not wish to pay for it to be sent again, we may apply the above fees. It you wish to return any item you must notify us within 7 days of receipt of order; this does not affect your statutory rights as a customer.
- Terms & Conditions
- Terms & conditions for body jewellery sales from belly-bars.com
- If you have any queries please email before placing any order.
- Free UK delivery on orders over £10.00 is by 1st class royal mail.
- All Debit & Credit card transactions are dealt with by PayPal for us at their secure site.
- We aim to send all orders within 24 hours, Monday - Friday.
- Goods will only be sent when payment has been received in full.
- If items are not paid for within 7 days we reserve the right to cancel any order.
- All of our Body Jewellery bars and rings are High Grade 316L Stainless/Surgical Steel unless otherwise stated (titanium etc.), and are designed to be worn once your piercing has fully healed .
- Our body piercing jewellery and materials are made for us by many different suppliers and we check the certification of materials used by them to ensure they meet our standards as well as current EU nickel directives.
- We try to get the photographs as near as possible to true colour, but obviously everyone's monitor’s are set differently, so there may be slight shade differences in real life, and the photographs are not to any scale.
- For obvious hygiene reasons we do not accept any returns on body piercing jewellery and piercing supplies, this includes exchanges if you choose the wrong size, so please choose the correct size for you’re piercing. (If you need help on how to measure your piercing, please ask.)
- Any items that are reported to be faulty in any way must be returned to us before we proceed to either send a replacement or repair the items. We do not take any responsibility for harm or injury caused from wearing our jewellery, and will not be held responsible items that have been misused or handled without proper care. The belly bars we supply are fine and intricate pieces of jewellery, and should be treated the same way as any other items of quality silver jewellery should. (Please do not boil, bake or microwave them in an unnecessary effort to sterilise them, or do anything else silly to try to sterilize them!!) All body jewellery is handled as little as possible before being sent to the customer. Our body jewellery is not sterilised before being sent out. As long as your piercing is fully healed, the body jewellery is clean, and so are your hands, the body jewellery does not need to be sterile, and if your piercing is not fully healed, then DO NOT try to change it!!
- We can always supply a copy of proof of postage which we obtain every time we send any item, to show that items have been sent on the date stated. All of our body jewellery complies with the EU nickel directives, either part 1 or part 2, whichever is applicable to the item.
- We reserve the right to cancel or refuse any order.
- We accept no liability for the incorrect use of any body jewellery items sold.
- The order email confirmation that is sent after an order has been placed is a provisional order; the items must be fully paid for before we will send any order.
- If you pay using either a credit card or debit card you will also receive a confirmation email from PayPal when your transaction has been successful, please keep a copy of this email and the transaction number from PayPal.
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